Tenant Application

T4: T4: Tenant Application — Landlord did not Comply With an Agreement to Increase Rent Above the Guideline

A tenant application used when a tenant agreed to a rent increase above the guideline in exchange for something (such as a new appliance or renovation) and believes the landlord did not do what was promised.

OntarioLast reviewed: 2026-07-15Under review

Who this form involves

Tenants who signed an agreement to an above-guideline rent increase tied to specific work or items, where the promised work or items did not happen.

This is an application a tenant can file with the LTB.

When it may apply

You agreed in writing to a higher rent in exchange for a capital improvement or new service, and it was not provided.
The promised work started but was never completed as agreed.

Cautions and limits

Time limits may apply to this form; confirm current rules with the LTB or a legal professional before you rely on any date.
This form is about a specific kind of agreement. If you simply received a rent increase notice that seems too high, start with the rent increase checker and the N1/N2 information instead.
A legal professional can confirm whether your agreement is the type this application covers.

What this process can lead to

The LTB may order remedies connected to the agreement, such as adjusting the rent or ordering a rebate, depending on what it finds.

Outcomes are never guaranteed — the LTB decides each case on its evidence.

How to prepare

Find the written agreement and note exactly what was promised and by when.
Record what was actually done, with dates and photographs where possible.
Gather rent records showing the increased amount you have been paying.
Consider having a legal clinic, lawyer, or paralegal review your application before filing.

Evidence that tends to matter

Catalogue each item in your evidence index so nothing gets lost.

Lease and tenancy — the signed agreement about the increase.
Rent payments — records showing the higher rent paid.
Photographs and videos — the current state of the promised work or items.
Messages and emails — anything discussing the promise and its status.

Other form guides

Not sure which applies? Start from your problem in the Form Navigator.

This is legal information, not legal advice. RTO Pro is not a law firm. Deadlines and exceptions may apply to your situation — a qualified legal professional should confirm anything important before you rely on it.

Evidence that tends to matter

Catalogue each item in your evidence index so nothing gets lost.

Lease and tenancy — the signed agreement about the increase.

Rent payments — records showing the higher rent paid.

Photographs and videos — the current state of the promised work or items.

Messages and emails — anything discussing the promise and its status.